Customer Service

Need Help?

Town Team Customer Service Team is here to help and ready to take your call

Phone Number 16579

Saturday to Friday: 9AM - 5PM

You may also contact us using our
Online Form

Town Team Terms And Condition

Town Team Terms And Condition

- INFORMATION ABOUT US

- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

- YOUR RIGHT TO CANCEL THE CONTRACT

- PAYMENT METHOD

- RETURNE AND EXCHANGE

- DELIVERY INFORMATION

Please read these terms and conditions carefully before ordering any Products from our website

- INFORMATION ABOUT US

WWW.TOWNTEAM.COM is a site operated by TOWNTEAM EGYPT We are registered company in EGYPT under company number 396679 and with our head office in Egypt.

 

- HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
After placing an order, you will receive an e-mail from us acknowledging that we have received your order.

If you make a mistake with your order, you can call us on 16579 or send us E-mail on: INFO@TOWNTEAM.COM .

When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorized user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

 

- YOUR RIGHT TO CANCEL THE CONTRACT
In order to cancel your contract within the Cancellation Period, please notify us using our contacts
If you are contracting as a consumer in EGYPT and cancel your order within the cancellation period you will receive a full refund of the price paid for the Products
within 14 days ("the Refund Period").
The Refund Period starts After 3 days from we receive the Products back from you.

Please note: if your order has already been processed, we may not be able to stop the items from being sent to you so you will still need to return all the product(s) that were purchased on your order. You must take reasonable care of the products that you wish to cancel and not use or wear them.

 

- PAYMENT METHOD
We offer different method of payment such as Credit card ( Visa, Visa Debit, MasterCard). We also accept (COD) cash on delivery

Please note: 
Keep your receipts - Online merchants should offer purchasers a receipt and order number at the end of any transaction. This information may be available to you as a webpage you can download/print and a confirmation email. Keep all receipts, emails and order numbers until your product arrives and you confirm its condition

 

- RETURNE AND EXCHANGE
If you need to return something because clothes don’t fit, or you simply don’t like what you’ve got. make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 7 days from the delivery date.

Please follow the below process for returning your item to us:

1 - Re-pack the item in its original packaging with labels and tags still attached.

2 - Securely attach the original delivery label to your item.

- DELIVERY INFORMATION

NATIONWIDE DELIVERY SERVICE

WE DELIVER TO ALL OVER THE EGYPT (CAIRO, ALEXANDRIA, TANTA, EL MAHALLA, SUEZ, HURGHADA, SHARM EL-SHEIKH, LUXOR, ASWAN AND MORE CITIES)